Our Businesses

At CIBC, we have a relentless focus on our clients. Our goal is to be #1 in client experience.

Our four main businesses, Canadian Personal and Small Business Banking, Canadian Commercial Banking and Wealth Management, U.S. Commercial Banking and Wealth Management, and Capital Markets are focused on helping our clients prosper and grow.

Photo CIBC representatives in banking centre

Canadian Personal and Small Business Banking

Canadian Personal and Small Business Banking provides personal and small business clients across Canada with financial advice, products and services through a team of advisors in our banking centres, as well as through our direct, mobile and remote channels.

Learn more

Image

Canadian Commercial Banking and Wealth Management

Canadian Commercial Banking and Wealth Management provides high-touch, relationship-oriented commercial and private banking, as well as wealth management services to meet the needs of middle-market companies, entrepreneurs, high-net-worth individuals and families, along with institutional clients across Canada.

Learn more

Image

U.S. Commercial Banking and Wealth Management

U.S. Commercial Banking and Wealth Management provides high-touch, relationship-oriented commercial, personal and small business banking, as well as wealth management services to meet the needs of middle-market companies, executives, entrepreneurs, high-net-worth individuals and families in the markets we serve in the U.S.

Learn more

Photo CIBC representatives on trading floor

Capital Markets

Capital Markets provides integrated global markets products and services, investment banking advisory and execution, corporate banking and top-ranked research to corporate, government and institutional clients around the world.

Learn more

Canadian Personal and Small Business Banking

Canadian Personal and Small Business Banking provides personal and small business clients across Canada with financial advice, products and services through a team of advisors in our banking centres, as well as through our direct, mobile and remote channels.

Photo CIBC representatives in banking centre

Our business strategy

In 2017 we focused on building a strong, innovative, relationship-oriented bank. To accelerate our transformation and deliver on our objective to be the best retail and small business bank in Canada, we maintained two strategic priorities:

  • Enhancing the client experience by making it easier for our clients to bank when, where, and how they want.
  • Profitable revenue growth achieved by helping our clients through deeper relationships and advice.

2017 progress

In 2017, we made good progress on our strategy.

Enhancing the client experience

  • Completed our 100th banking centre transformation in the third quarter. These transformed centres increase our focus on advice and client conversations, while adding iPads, Wi-Fi, and enhanced ATMs to help clients leverage digital channels for routine transactions.
  • Earned the top score among the five largest Canadian banks for mobile banking for the fourth year in a row, and online banking functionality for the third consecutive year in Forrester Research’s Mobile Banking and Online Banking benchmark studies.
  • Announced Simplii Financial, our new direct banking brand, to meet the needs of Canadians who value straightforward, no-fee daily banking.
  • We were the first Canadian financial institution to offer all three leading mobile wallets to our clients.
  • We were the first major Canadian bank to introduce free mobile credit scores for clients.

Accelerating profitable revenue growth

  • Continued to invest in advice roles within our banking centres, while leveraging digital channels to facilitate more day-to-day banking transactions from clients across our network.
  • We expanded the Mobile Investment Consultant channel from 50 to nearly 300 team members, delivering personal advice to clients at a time and place of their choosing.
  • Launched Digital Cart, allowing clients to sign up for multiple banking products entirely through their mobile devices or online – a first in the mobile space in Canada.
  • Launched the Business Plus Credit Cards, offering CIBC branded business credit cards that are underwritten based on business credit rather than personal credit.

Our focus for 2018

Entering a new fiscal year, we are refreshing our strategy to build on our momentum with clients and sharpen our focus on meeting client needs in key growth markets. Our priorities in 2018 are to:

  • Make it easy to bank with us.
  • Win the relationship, emphasizing financial planning and advice to earn primary banking relationships particularly among affluent clients and business owners.
  • Deliver market leading solutions through a product lineup that meets our clients’ needs.

Canadian Commercial Banking and Wealth Management

Canadian Commercial Banking and Wealth Management provides high-touch, relationship-oriented commercial and private banking, as well as wealth management services to meet the needs of middle-market companies, entrepreneurs, high-net-worth individuals and families, along with institutional clients across Canada.

image

Our business strategy

Our goal is to be the leading relationship bank in Canada for our commercial and wealth clients by delivering best-in-class advisory capabilities, value, and long-term growth.

2017 progress

The commercial banking and wealth management lines of business were brought together into a single SBU in the fourth quarter of 2017. During the year, each business made progress in driving growth through client focus.

In commercial banking:

  • Continued to focus on relationship-based growth by increasing the number of client-facing relationship managers across the team to meet client needs.
  • Met more of our clients’ needs on both sides of the border with the ability to make and receive cross-border client referrals in partnership with our commercial banking colleagues in the U.S.
  • Introduced the new CIBC Integrated Payments service that enables businesses to streamline their local or global treasury and accounting operations.

In wealth management:

  • Co-located private banking teams with CIBC Wood Gundy teams in select locations across the country to deliver a more integrated offer for high-net-worth clients.
  • Introduced a suite of new, lower-cost CIBC Passive Portfolios to improve value and accessibility for Canadian investors.
  • Enhanced our investment lineup including management fee reductions, lower investment minimums and a simplified product offering.
  • Launched the CIBC Active Global Currency Pool for institutional investors, leveraging our 20-year track record of managing active currency strategies.

Our focus for 2018

To build on our momentum across this newly created SBU, we will continue to focus on client relationships by:

  • Developing and deepening client relationships through a full-service solutions-based approach that includes commercial and private banking, as well as wealth management services.
  • Investing in financial planning to become the leader in client advice.
  • Simplifying and optimizing our business to align with changing market dynamics, and to better meet the needs of our clients.

U.S. Commercial Banking and Wealth Management

U.S. Commercial Banking and Wealth Management provides high-touch, relationship-oriented commercial, personal and small business banking, as well as wealth management services to meet the needs of middle-market companies, executives, entrepreneurs, high-net-worth individuals and families in the markets we serve in the U.S.

image

Our business strategy

Our goal is to build the go-to commercial and wealth management bank for our chosen client segments and markets with a focus on developing deep, profitable relationships leveraging the full complement of CIBC’s products and services across our North American platform.

2017 progress

In 2017, we made good progress on our strategy.

Add high-quality U.S. banking and private wealth capabilities

  • Acquired The PrivateBank, a Chicago-based commercial bank with personal banking and wealth management capabilities that shares our client-first culture and strategy. The acquisition expanded our U.S. presence, provided enhanced growth opportunities, and is a pivotal milestone as we build a strong cross-border platform.
  • Expanded our private wealth management client base and investment management capabilities through the acquisition of Geneva Advisors, an independent private wealth management firm headquartered in Chicago and focused on high-net-worth clients.

Build client relationships and drive profitable growth

  • Achieved solid loan, deposit, and revenue growth, reflecting the acquisition of The PrivateBank and the continued focus on building full, profitable client relationships.
  • Generated strong growth in AUM and AUA, reflecting acquisitions and continued client development efforts.
  • Received first-time deposit ratings from Moody’s Investors Service, Inc. (Moody’s) and Fitch Ratings, Inc. (Fitch), expanding our capabilities to serve new and existing commercial clients.

Optimize our business platform

  • Extended the CIBC brand across North America, as The PrivateBank took the CIBC name and began operating as CIBC Bank USA.
  • Expanded investment management offering to Geneva Advisors and CIBC Bank USA clients through CIBC Atlantic Trust’s platform and product strategies.
  • Leveraged CIBC’s banking platform to provide CIBC Atlantic Trust and Geneva Advisors’ clients with access to a full complement of private banking solutions.

Our focus for 2018

We are building a relationship-focused bank. To build on our momentum across this newly created SBU, we will continue to align our focus in 2018 to CIBC’s overall strategy and priorities. We will do this by:

  • Continuing to successfully execute our integration, working as one coordinated team.
  • Remaining focused on maintaining and developing profitable client relationships, leveraging our combined strengths, resources, and expanded capabilities to accelerate organic growth in the U.S.
  • Improving operating leverage in our U.S. businesses by leveraging the best innovative practices.

Capital Markets

Capital Markets provides integrated global markets products and services, investment banking advisory and execution, corporate banking and top-ranked research to corporate, government and institutional clients around the world.

Photo CIBC representatives on trading floor

Our business strategy

Our goal is to be the leading capital markets franchise for our core clients in Canada and the lead relationship bank for our core clients globally by delivering best-in-class insight, advice and execution. To enable CIBC’s strategy and priorities, we collaborated with our partners across our bank to deepen and enhance client relationships.

2017 progress

We made good progress in 2017 on our strategy.

Continue to strengthen our platform in Canada for our clients

  • Continued to hold leadership positions in syndicated loans, debt and equity underwriting, advisory services, equity trading, commodities and foreign exchange.
  • Supported our clients by investing in our talent, further developing our proprietary technology, expanding our structuring expertise and advice and leveraging our market expertise.
  • Strengthened our platform by continuing to evolve our research coverage framework and provide specialized advice and solutions, aligned to the macro trends influencing the global economy and our clients.

Build a North American client platform and expand coverage in key sectors globally

  • Continued the organic expansion of our platform and capabilities in the U.S. by employing our client-led strategy.
  • Continued to leverage our strengths and added talent to complement our investments and infrastructure in the U.S.
  • Helped our clients navigate market movements and volatility through proactive advice and trading solutions.

Deliver innovation to clients across CIBC

  • Strengthened our no-fee CIBC Global Money Transfer service by increasing the number of countries to which clients can send money.
  • Introduced International Student Pay, a first-of-its-kind partnership in Canada with academic institutions to enable students to make tuition payments in their local currency.
  • Expanded our Technology & Innovation team to provide specialized insight and advice, and collaborated with our banking partners to further our bank’s strategic innovation agenda.

Our focus for 2018

To support our bank’s long-term objectives, Capital Markets remains focused on driving client-focused growth, and collaborating with our partners across our bank to deepen and enhance client relationships. We will continue to do this by:

  • Strengthening our leadership positions in Canada.
  • Building a North American client platform and aligning our global capabilities.
  • Delivering innovative solutions to profitably grow and protect our businesses.